Our return policy is 14 days for shipped orders (from delivery date) for STORE CREDIT ONLY. We Do not offer refunds on merchandise or shipping. After 14 days from delivery date, unfortunately we can’t offer you store credit.
To be eligible for an exchange your item must be unused and in the same condition that you received it.
Note: We do not accept returned items that were sent back by you directly without checking with us first.
Additional non-returnable items:
- Gift cards
- All Swimwear are FINAL SALE
- Bodysuits are FINAL SALE
- Accessories are FINAL SALE
- All items on sale are FINAL SALE
- Lingerie & Sleepwear FINAL SALE
- Discount Promo Codes
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your return will be processed.
If you’ve done all of this and you still have not received in store credit, please contact us at email@example.com
HOW TO RETURN
To return product
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Helpful Hint: If returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
STEP 1. BEFORE YOU RETURN/EXCHANGE | Be sure you read the list of final sale items above to ensure that you do not send back a non-returnable item. Final sale items, or items outside of the return window, will be sent back so we'd love to avoid this.
STEP 2. PURCHASE RETUR LABEL | Go to local USPS or UPS store and purchase a return label and deliver to:
(Please email firstname.lastname@example.org for return address)
STEP 3. PREPARE YOUR RETURN | Neatly package and return the shipment to us within 14 days of receipt. You MUST Include your original order number, contact information and reasons for return/exchange.